Frequently Asked Questions
Everything you need to know about your favorite brews.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dry place away from direct sunlight. We recommend using an airtight tin or container to protect the leaves from moisture and strong odors.
Where can I find brewing instructions for my specific tea?
Each T2 tea package comes with specific brewing instructions, including the ideal water temperature and steeping time. You can also find these details on the individual product pages on our website.
What is your return policy for tea products?
Due to food safety regulations, we cannot accept returns on opened tea products. However, if your item is damaged or incorrect upon arrival, please contact our support team within 30 days for a replacement or refund.
Do you offer international shipping?
Yes, we ship our premium tea blends globally. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout.
Are T2 tea bags compostable?
Most of our tea bags are made from plant-based, biodegradable materials. We are actively working toward ensuring 100% of our teabag range is fully compostable to support our sustainability goals.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey to your doorstep.